Refund policy
We offer store credit only for eligible returns. Please review the applicable return policy based on your purchase method below.
Online Orders
Online orders may be returned for store credit within 14 days of delivery.
To qualify for a return, items must be:
- Unworn, unused, and in original condition
- Undamaged
- Tags still attached
- In original packaging
- Accompanied by a valid receipt or proof of purchase
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Please ship return items to 4410 Highland Rd. STE A6 Baton Rouge, LA 70808
Online Damages & Issues
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us at shoptaylorann@gmail.com as soon as possible so we can evaluate the issue and determine the appropriate resolution.
Once an item has been delivered, any damage that occurs after the item has been received is not eligible for return or store credit. Returned items must be in their original, unworn, unused, and undamaged condition, with all tags and original packaging intact.
Online Exchanges
For online exchanges, you must ship the item back to us using the correct return address. Once we receive your package and confirm that the item meets our return requirements, we will ship the replacement item to you.
Please contact us before sending an exchange to ensure your desired item is available in stock.
Online Non-Returnable Items
- Sale items are final sale and are not eligible for return or exchange.
- Gift cards are non-returnable and non-refundable.
In-Store Purchases
In-store purchases may be returned for store credit within 7 days of purchase.
To qualify for a return, items must be:
- Unworn, unused, and in original condition
- Undamaged
- Tags still attached
- In original packaging
- Accompanied by a valid receipt or proof of purchase
All eligible in-store returns are issued as store credit only. We do not offer refunds to the original payment method.
In-Store Damages & Issues
Once an item has been purchased and leaves the store, any damage that occurs afterward is not eligible for return or store credit. Items must be returned in their original, unworn, unused, and undamaged condition, with all tags and original packaging intact.
In-Store Non-Returnable Items
- Sale items are final sale and are not eligible for return or exchange.
- Gift cards are non-returnable and non-refundable.
Store Credit Refunds
We will notify you once we have received and inspected your return and confirmed that the item meets our return requirements.
If your return is approved, you will receive a store credit. We no longer offer refunds to credit cards or the original payment method.
If there is an issue with your return or store credit, we will contact you for assistance.
Questions About Returns
For any questions regarding returns, damages, or exchanges, please contact us at shoptaylorann@gmail.com.