Refund policy
Return Policy
We offer store credit returns only. The return window varies by purchase method:
In-Store Purchases: Items may be returned for store credit within 7 days of purchase.
Online Orders: Items may be returned for store credit within 14 days of delivery.
All returns are refunded in the form of store credit. Please note that sale items are final sale and not eligible for return or exchange.
To qualify for a return, items must meet the following conditions:
- Unworn, unused, and in original condition
- Tags still attached
- Original packaging included
- Accompanied by a valid receipt or proof of purchase
Please note: Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
To start a return, you can contact us at shoptaylorann@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shoptaylorann@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item. In the event of order issues, we will evaluate and correct the problem to the best of our abilities.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
For online orders, you must ship the item to be exchanged back to us with the correct address; once we have received your package, we will ship the new item to you. Please contact us beforehand to ensure we have your desired item in stock.
Store Credit Refunds
We will notify you once we’ve received and inspected your return, and ensured the item is in good condition with tags. We will contact you shortly after to notify you if the refund was approved or not. If approved, you’ll be sent a store credit refund code on your original payment method. We no longer offer refunds with credit cards. If there is any issue regarding your store credit return, you will be contacted for assistance.